Changelog

What's new

Everything that changes in Daguito, newest to oldest. New features, improvements and fixes you see in the dashboard and across the platform.

October 2026

Transfer conversations with an event history, knowledge suggestions, estimated campaign cost, and an agent that understands images better.

  • Transfer conversations. Hand a chat to another person or leave it in Pending with a note; if it stays in Pending, the team gets a notification (bell, sound and push) to pick it up. Plus, the conversation's History brings together all its events —transfers, follow-ups, when the AI takes over the chat, customer interactions, and claims and hand-backs—, each linked to its point in the thread.
  • Knowledge suggestions. We gather the customer questions your agent couldn't answer and surface them so you can review them and fill the gaps in your knowledge base.
  • Estimated cost before sending. Before launching a WhatsApp campaign you see the estimated cost of the send, so you can decide with the numbers in front of you.
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Improvements

  • The agent understands images quoted in a reply. If a customer replies by quoting a photo (an ID, a receipt) or a voice note, the agent already knows what it contained instead of asking again, and the "Reply with AI" button takes them into account too.
  • More reliable follow-ups. They're no longer lost when the AI provider is overloaded —they retry on their own with staggered backoff— and their wording is more stable, with fewer empty messages.
  • Any advisor can pin conversations. Pinning a conversation is no longer restricted: any advisor who can see it in their inbox can pin it.

Fixes

  • History images no longer expire. Photos shared in conversations keep loading over time and no longer vanish from the history.
  • Deleted WhatsApp messages. When someone deletes a message on WhatsApp you now see a clear notice that it was removed, instead of a raw internal code.
  • Courtesy accounts without the subscribe banner. Accounts on a courtesy plan no longer see the subscribe banner.

September 2026

Email as a channel, appointment scheduling, knowledge history, and a fully responsive dashboard.

  • Email as a channel. Connect your mailbox and handle emails alongside your other channels, with a threaded inbox, rich composing and attachments.
  • Suggestion box. Any team member can send ideas and feedback from a header button, with screenshots attached.
  • Appointment scheduling. A new booking system with a management panel and a public site where your customers can schedule.
  • Knowledge history. Every change to your knowledge base is versioned, so you can restore a previous version if something gets wiped.
  • More powerful custom fields. Repeatable lists, file/image fields and fields fed by your own service, with automatic extraction from the chat.
  • ROI on your Home. A card on your Home shows sales attributed to the AI against what you invest in your plan, with a live exchange rate.
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Improvements

  • Responsive design. The dashboard and its tables look and work well on phones, tablets and laptops.
  • Better image understanding. The agent analyzes the photos customers send using a more capable vision model.
  • Per-WhatsApp-line control. See each line's real number, rename it, pick the default sending line and give it its own fields and flows.
  • Improved customer search. Find people by their chat name as well as their phone number.
  • Sidebar your way. Hide the sections you don't use so only what matters stays.
  • Visible send progress. Messages and attachments show upload progress while they send.

Fixes

  • Smarter follow-ups. They no longer fire into active chats, send from each conversation's own WhatsApp number and take voice notes into account.
  • Multi-photo messages. They now display correctly instead of showing as a black sliver.
  • Email replies. Replies an operator sends on the email channel now actually go out.
  • Stable executions list. It no longer hangs when a run has very large input data.
  • Safer campaigns. Sending is blocked until every template variable is mapped, and each one accepts its own value.
  • Silent voice notes. Empty voice notes are now blocked so they don't arrive without audio.

August 2026

Voice replies, source ads, reply-to-message, and push notifications for your team.

  • Voice replies. Your agent can now answer with voice notes using ElevenLabs and Deepgram voices, with a voice library, cloning, and a welcome voice note on the first message.
  • Source ads. When someone writes from a click-to-message ad, Daguito captures the ad, interprets its content, uses it as agent context, and shows the creative in the conversation.
  • Reply to a specific message. You can now quote and reply to a specific message on WhatsApp, Messenger, and Instagram, and tap the quote to jump to the original.
  • Push notifications for your team. The mobile app alerts you when a message arrives or a ticket opens, warns when a customer writes and nobody has claimed the chat, and offers per-channel preferences for each advisor.
  • Inactivity follow-ups. Re-engage idle conversations with follow-up messages, including quiet hours and a dedicated WhatsApp template for each step.
  • Visual prompt editor and sendable media. Edit the widget agent's prompt visually, and send stickers, documents, and images as reusable assets in your replies.
  • Customer directory for advisors. Advisors can access the customer directory and start a WhatsApp chat from there using a template and a country selector.
  • Native Shopify billing. Stores installed from Shopify are billed through the Shopify Billing API, meeting its App Store requirements.
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Improvements

  • More accurate knowledge search. The agent's answers lean better on your knowledge base, with improved matching of the exact terms the customer types.
  • Grounded reply drafts. Suggested drafts for advisors and sale-ticket prefill are now grounded in your knowledge and contact data.
  • Analytics in your timezone. Brand metrics are bucketed by your organization's timezone so daily totals line up.
  • Easier conversation handling. Filter conversations by channel, with AI schedules that support overnight ranges and an audio player with 1x / 1.5x / 2x speed.
  • Advisor priority in handling. When an advisor is replying, the AI yields for a moment before taking over, without stepping on their response.
  • Reassign a conversation. An advisor can hand a conversation they're holding to a teammate.

Fixes

  • Instagram and Messenger inbound media. Audio, images, video, and files arriving via Instagram and Messenger are now captured correctly.
  • Voice notes on Instagram. Voice notes are sent and play as native audio on Instagram.
  • AI paused when you reply from WhatsApp. While the merchant replies from the WhatsApp Business app, the AI stays paused and doesn't step on the chat.
  • Edited messages and real file names. Edited WhatsApp messages show as text and documents are sent with their real name instead of "Untitled".
  • Cleaner replies, no duplicates. Fixed stray characters leaking into replies and blocked accidental duplicate sends from an advisor.

July 2026

WhatsApp campaigns and CRM, full media, Telegram, Shopify, and a revamped mobile app.

  • WhatsApp campaigns and customer CRM. Send WhatsApp campaigns, organize contacts with tags, and create or add customers manually from the dashboard.
  • Full media on WhatsApp. Your agent receives and replies to images, audio, video and documents, plays real voice notes, and shows sent templates right in the chat.
  • Telegram as a new channel. Connect a Telegram bot and handle those conversations alongside your other channels.
  • Shopify store integration. Connect it in a few steps to sync your catalog, recommend products, look up orders and recover abandoned carts.
  • Abandoned-cart recovery. Send configurable recovery emails from settings for WooCommerce and Shopify stores.
  • Results-focused brand home. A single screen that attributes sales and new customers generated by your agent.
  • Custom fields and manual tickets. Define your own contact fields, edit them inline, and create tickets by hand with unified identity across channels.
  • Revamped mobile app. Navigation with dedicated screens, mobile support for tickets, and a responsive experience across the dashboard.
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Improvements

  • Delivery status on every message. See sent, delivered, read or failed in color, and the error reason when a send fails.
  • More reliable agent replies. Retries and falls back to a sturdier model when a turn comes back empty, and never delivers internal labels or broken text.
  • More accurate knowledge. Automatic retrieval based on conversation context and hybrid search for better-grounded answers.
  • Fully localized platform. Dashboard, flow builder, billing, knowledge and conversations translated end to end.
  • Clearer billing. Average real cost per message, configurable overage price, and an opt-in switch for extra usage on your plan.
  • Graceful handling of provider overload. Messages show as "queued" and retry automatically instead of failing.
  • More comfortable conversations panel. Resizable panels, contact name instead of phone number, and audio transcripts in an accordion.

Fixes

  • Always up-to-date catalog. Product edits replace stale versions and removed products are purged from knowledge on connected stores.
  • Correct voice notes on WhatsApp. Audio sends as a voice note and photos or videos are no longer mistaken for documents.
  • Sturdier WhatsApp templates. They go to the correct number, track delivery status, and surface errors clearly.
  • Product recommendations only with a connected store. Showing products and recording conversions only activate when a store is linked.
  • Sensible billing emails. Real lapse warnings, autopay-failure notices, and alerts when credits run out.

June 2026

WooCommerce, a support inbox with tickets, voice dictation, and a multimodal agent.

  • WooCommerce integration. Your agent syncs your store's products and shows them as cards inside the chat.
  • Support inbox with tickets. Manage conversations with tickets, routing to agents, and filters to find what you need.
  • Sales agent team. Invite teammates by name with unique links and manage their access.
  • Voice dictation. Speak and your message is transcribed automatically, with the mic active only while you talk.
  • Multimodal agent. Understands images and audio within the conversation and remembers shared images.
  • Knowledge from your website. Crawl your store and pages to feed your agent's knowledge base.
  • Plans and subscription. Pick your plan with Stripe billing and a custom brand URL during onboarding.
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Improvements

  • Typing indicators. You can see when the other party is typing in the chat.
  • Richer conversation view. Attachments and media previews show right in the thread.
  • More reliable handoff to a human. Conversation state is preserved when moving from agent to person.
  • Notification center. A dedicated tab and the option to mark everything as read.
  • Fuller answers. The agent no longer cuts replies at a fixed limit and can render formatted tables.

Fixes

  • Widget launcher always visible. The chat button stays in view and reopens without issues.
  • Correct plan counting. The agent's replies now count against your plan's message quota.
  • Cleaner URL ingestion. Anti-bot block pages are discarded so they don't pollute your knowledge.
  • Robust PDF reading. Tricky document formats no longer interrupt processing.
  • Widget preview in the dashboard. Works without being blocked by domain restrictions.

April – May 2026

The launch of Daguito: AI agents with visual flows, a web widget, and store connection.

  • Daguito launch. Build AI agents with visual flows to serve your customers over chat, answering from your business's own knowledge.
  • Chat for your website. An embeddable widget, customizable with your brand colors, to talk with your visitors.
  • The agent understands images, audio, video and documents. Your customers can send photos, voice notes or files and the agent understands and responds.
  • Connect your store. Integrate Shopify and Tiendanube to search products, manage the cart and guide the purchase right from the chat.
  • Knowledge base and web search. The agent learns from your content and can search the web to answer with up-to-date information.
  • Plans, credits and payments. Manage your usage with a live usage page, top up by card via Stripe and autopay, with a welcome balance to get started.
  • Lead capture and cart recovery. Forms to collect your customers' information plus abandoned-cart follow-up.
  • Team and developer tools. Invite your team, create scoped API keys, and connect through the JavaScript, Python and Go SDKs.
See all changes

Improvements

  • Much faster voice transcription. We removed the startup delay and real-time transcription lag so voice conversations flow smoothly.
  • More accurate knowledge answers. We improved how the agent searches and filters your business information to answer more precisely.

Fixes

  • Clear message when you run out of balance. Instead of hanging, the chat now gives a friendly notice when no credits are available.
  • Consistent widget colors. We fixed the OS theme bleeding into the chat and ensured buttons use your brand colors.
  • More stable Shopify connection. We resolved session and token issues when connecting your store.
  • More reliable file processing. We fixed files being properly indexed before the agent replies.